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In between clicking his computer mouse while working on a
presentation, Baskoro Adi, a 26-year-old scriptwriter was interrupted
by the ringing of his cell phone.
The lady on the other end of the line offered to transfer the
outstanding balance from his credit card to a savings account.
"There are no charges, and you can pay the balance off by monthly
installment," the state-owned bank's customer service officer quickly
added.
After some quick calculations, Baskoro said OK as he could see no harm
in it.
"I'm only wondering, though, what's in it for the bank?" he said.
Offers like this, new and innovative some might say, lead to one
inescapable conclusion: Indonesia's banks are desperate to increase
credit-card usage.
At times when lending rates are high, corporate lending becomes risky,
both for the banks and the borrowers, making consumer lending through
credit cards an easier way for the banks to make money.
With prize draws and other gimmicks designed to encourage increased
credit-card usage losing their appeal, offers like no-interest balance
transfers, cash-back offers for particular transactions and low cost
insurance cover are now the favorite ruses resorted to by the banks.
"The competition in the credit-card business is getting tighter, and
the banks are seeking new ways of increasing their business," Citibank
credit-card marketing director Djamin Nainggolan told The Jakarta Post
recently.
Holding a some 30 percent market share of Indonesia's 6.5 million cards
as of December 2005, Citibank has opted to attract new customers by
catering to every market segment.
"We provide cash-back cards for the reward seekers, no-frills cards
with low annual fees for the functionalists, and affinity cards for
more clearly defined groups," Djamin explained.
The country's largest lender, Bank Mandiri, has opted for a different
strategy by offering to transfer the outstanding balance from a
holder's current credit card to its Visa card, with the main attraction
being the offer of lower interest.
Mandiri corporate secretary Eko Putro said the bank had lowered its
growth target for new card holders to 20 percent from 30 percent last
year following a recent central bank directive urging banks to be more
prudent in issuing credit cards.
With 80 percent of its 750,000 card holders coming from the middle
class, the bank also offers a point rewards scheme, where accumulated
points can be exchanged for goods or benefits.
Meanwhile, the country's fourth biggest credit-card issuer, Bank
Internasional Indonesia (BII), operates a cash-back program for credit
card transactions.
This has resulted in a shift in the composition of its total loans from
60:40 in favor of corporate customers to 30:70 in favor of retail
customers.
Separately, Bank Central Asia issues a lifestyle card by which holders
get two for the price of one in places of entertainment.
The BCA card, which attracted 170,000 new subscribers last year alone,
is a favorite among young professional people.
The head of Bank Indonesia's national payments system bureau, Diah NK
Makhijani, said the banks were allowed to make innovative marketing
offers as long as they informed their customers about any hidden
charges.
Separately, Indonesian Consumers Foundation (YLKI) worker Indah
Suksmaningsih urged the banks to provide better and clearer information
on the offers made to potential cardholders.
"Many of our consumers are still illiterate when it comes to financial
services," she said.
I-box
What some of the offers really mean:
1. Transfer balance with no-interest for the first 6 months An
interest-free grace period of six months is extended to transferred
balances, with interest only becoming payable after the expiry of this
period. Such offers can benefit a cardholder if the transferee bank
charges a lower rate of interest than his previous bank.
2. Transfer balance to savings account The transferred balance is paid
by installment over 12 months, with the installments already including
interest. Cardholders should calculate the total amount they will end
up paying and compare it to the interest they would receive by putting
their money in a savings account.
3. Cash-back offers The cardholder is exempted from paying a certain
percentage of the transaction value, or is awarded points that can
subsequently be used for making further transactions.
Credit card statistics (as of December 2005)
Number of issuers : 21 (19 banks and 2 non-bank institutions) Number of
cards issued : 6.5 million Number of actual holders : 3 million Number
of transactions : 97.6 million Transaction value : Rp 55.29 billion
Source : Bank Indonesia & Indonesian Credit Card Issuers Association.
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